For patients
Frequently asked questions
Answers to the most common administrative questions. For clinical questions, please contact us via e-Perearstikeskus.
How do I join your patient list?
The most convenient way is our website form. You can also bring your signed application to us at Sepapaja 12/1, 3rd floor.
Full steps and the web form: Joining the patient list — step by step.
How do I book an appointment?
Use e-Perearstikeskus (one of the digital platforms family centres can use) or call +372 613 8887. Opening hours: Mon–Fri 8:00–18:00.
Portal guide: Using e-Perearstikeskus.
Can I walk in without an appointment?
No. We do not accept walk-in patients. Prior booking is required for all appointments.
Book via e-Perearstikeskus or by calling +372 613 8887.
What do I do if I need help outside opening hours?
Our practice is open Mon–Fri 8:00–18:00. Outside these hours, the right option depends on how urgent the situation is:
Life-threatening: call 112. Medical advice: call 1220 (24 h Estonian and Russian; calls charged). Doctor's appointment: valvekliinik.ee — same building, Mon–Sat, in English (fee applies).
Full guide: Where to seek help.
I fell ill at the weekend and need a sick leave certificate — what do I do?
At the weekend you can start a sick leave certificate by calling 1220 (daily until 22:00), visiting the hospital A&E, or calling an ambulance.
Present the doctor's certificate to your employer within two working days. Full guide: Where to seek help.
How do I request a repeat prescription?
Request a repeat prescription via e-Perearstikeskus or by phone (+372 613 8887). Standard processing time is 5 working days; for an acute illness, same day.
Check prescription status and your e-health records at terviseportaal.ee. More information: Certificates and prescriptions.
How do I get a health certificate and is there a fee?
Book an appointment via e-Perearstikeskus or by calling +372 613 8887.
Health certificates are fee-paying services. Prices vary by certificate type. See Certificates and prescriptions or the price list.
When does my registration take effect? How can I check?
We will let you know within 7 working days whether you have been added to our list. If you are switching from another family doctor, you move to our list from the first day of the next month. Once you are on our list, you can see your family doctor's name at terviseportaal.ee.
Where are you located?
Address: Sepapaja 12/1, 3rd floor, 11415 Tallinn.
The building is also known as Ülemiste Tervisemaja 2 and von Baeri maja. It is located in the Ülemiste area (Ülemiste City), near Tallinn Airport.
Opening hours: Mon–Fri 8:00–18:00. Tel: +372 613 8887.
What is e-Perearstikeskus?
e-Perearstikeskus is one of the digital platforms family centres can use. There you can book appointments, send messages to medical staff, request repeat prescriptions and read responses. Log in with your ID card, Mobile-ID or Smart-ID.
How-to guide: Using e-Perearstikeskus.
Can I send health questions by email?
No. For data security reasons, we do not handle health enquiries by email. Please use e-Perearstikeskus or call +372 613 8887.